Overview
ALL SALES ARE FINAL due to the nature of the personalized products offered with the exception of the product being damaged in shipping. Please notify us at empress@empresschang.com with photos of the damaged products within 24 hours of delivery so we can replace your items as quickly as possible with the same item. If the product is no longer available in our shop, we will issue a refund or give a shop credit. If you have not contacted us within 5 business days, no exchange will be made.
Shipping Returns
We strive to ship your items within 10-14 business days from receipt, but this can vary. If there are unusual delays or in the event we run out of stock of a certain item, your order may be delayed. Our goal is to have you item shipped as soon as possible.
You should receive a confirmation email after your order is placed. If you do not receive an email, please search in your spam.
Once your order ships you should receive another email that includes a tracking number. All US orders are sent via First Class mail with tracking, and can take 5-7 days for delivery. The length of time for delivery depends on your location. Our shop is based in Florida.
Orders outside of the US are sent via First Class International. Tracking is provided by the USPS while the package is in the US but may not be available once the package leaves the country. All international shipments are processing facility in Chicago before leaving the country, so you will see that on the tracking history for your package.
We do our very best to make sure each item is protected in shipping, damages still may occur. If you notice any defects when you receive your package, please let us know within 24 hours of receipt via email with pictures of the damaged item. Please refer to our return policy for more information.
Need Help?
Contact us at empress@empresschang.com for questions related to exchanges. ALL SALES FINAL.